CHOOSING THE RIGHT TECHNOLOGY PARTNER IS KEY
KDI is the fastest-growing, independent office technology provider in the mid-Atlantic region. As a $36M per year, family-owned company, we’re big enough to offer premium quality, selection, and affordability. Yet, provide the personalized service, support, and old-fashioned, family values you’d expect from a much smaller company. We are also committed to maintaining and promoting a diverse work environment. To learn more, please click here to review our Diversity & Inclusion statement.

Since 1984, our highly trained and experienced team has taken complex problems and simplifies them. Simply put, we get it. We’re skilled at matching the most appropriate technology for your needs and making sure it runs smoothly, 24-7. We’re also vigilant about sourcing products, services, and processes that will save you time and money. And, we’ll help you avoid the ones that don’t.

KDI proudly offers the best office technology products, services, and solutions. Our professional service offerings include: Managed Print Services, Managed IT Services, Document Management Systems, Scanning & Conversion Services, as well as IT Technology.

We also provide and support an expansive portfolio of cutting-edge, product solutions: Digital Imaging Systems, Production Print, IT Software & Hardware, Scanning Systems, Digital Phone Systems (VoIP & Unified Communications), and Printer Solutions including Wide Format.

Let us help you uncover where your company’s pain points exist. Contact us for a FREE & Accurate Analysis, highlighting what your company is spending AND our recommendations on where you can save money.

Our team of highly experienced professionals will make your life easier. Let us show you how.

One Source: From initial project design and planning to post-sale service and support, KDI is your office technology expert.

Customer Satisfaction: KDI strives to meet and exceed your expectations. We routinely conduct automated, end-user surveys to ensure we are attaining our high-level customer satisfaction goals.
Innovative: Benefit from an innovative, industry leader and take advantage of the resources available through our industry-leading partners.

ONE POINT OF CONTACT FOR ALL OF YOUR TECHNOLOGY NEEDS
From your initial purchase all the way through to billing, leases, account updates, supplies, and support, Customer Care is with you every step of the way. Our goal is to provide you with a satisfying experience and to meet or exceed your expectations. We are an experienced and knowledgeable team, trained to assist with any inquiries or concerns you may have.

Customer Care also offers equipment training on all of our multifunctional devices so you’re never left in the dark. And, every KDI customer receives a login to our Customer Care Portal, where you can easily:

Request service calls.
Order supplies.
Submit meter readings.
Auto-ship toner and obtain meter readings through Print Fleet.
From our team you can expect:

An immediate acknowledgment notification of your email.
A quick response from a team member.
24-hour completion time on all Service and Supply requests.
24 – 48 hour completion time for all Customer Care requests.