“Service Without Borders had a significant impact on the day-to-day and was an especially important factor in why I was so adamant about helping Joanna,” said Salter, who has worked for Aetna for two years. Her voice rose and quickened as she spoke with escalating passion. “That call went so far beyond our typical calls that we handle. I just knew more needed to be done and I had to focus on our member and what they needed.”
