FAQ
General Questions
Where can I complete my 5K?
Anywhere! This is your virtual 5K experience, and we want you to complete it wherever you can and want to — sidewalks, paths, treadmill — every mile counts!
What items are included with the 2021 Virtual Pace the Prez 5K participant kit?
The participant kit includes a custom designed t-shirt, race bib, and a finisher’s medal with reusable lanyard.
When do I need to complete my 5K?
Participate in the Virtual Pace the Prez 5K anytime between October 16 – October 24, 2021. You can post your results on the RESULTS page through November 7, 2021.
Do I need to submit results to get a medal?
No. Your medal will be sent to you with your participant kit. Once you complete your 5K, sign in to your RunSignUp account and click "Results" in the top navigation tab. You will be able to log your time and download your personalized finisher’s certificate. Be sure to share any photos and your race day experience with the 2021 Virtual Pace the Prez 5K.
How do I track my distance and time?
For the Virtual Pace the Prez 5K, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
When will my kit ship?
Participant kits will begin shipping the week of October 11. After that date, kits will be shipped within 2-5 business days of your registration date. Please allow a few extra days for shipping to Alaska and Hawaii.
Do you ship internationally?
The Virtual Pace the Prez 5K participant kit can only be shipped to addresses within the contiguous United States, Alaska, and Hawaii. International participants can opt to receive a virtual kit with a downloadable bib and Finisher Certificate through the registration link.
What do I do if my t-shirt doesn’t fit?
We do not offer any size exchanges post kit shipment — all changes to sizes need to be made prior to confirming registration.
Registration Questions
When is registration for the Virtual Pace the Prez 5K open?
Online registration for the Virtual Pace the Prez 5K opens on September 23, 2021. To ensure your participant kit arrives in time, register at least one week prior to the date you plan to complete your 5K. Participant kits will begin shipping the week of October 11, 2021.
When does registration for the Virtual Pace the Prez 5K close?
Online registration for the Virtual Pace the Prez 5K closes on October 24, 2021, at 11:59 pm EST.
Can we register as a team?
Yes, you can register a team at the start of the registration process.
How do I update my personal information within my account?
Login to your RunSignUp account here. You can change all personal information here such as email, password, address, etc.
Can I register more than one person under my account?
Yes — you can register as many people under your account as you want. Select the "Register Another Person" option on the first page of registration, or you can start a new registration and enter your email as the account holder. The primary name at checkout (cardholder name) will receive tax-credit for all registrants in your group.
Team + Fundraising Questions
Am I required to be part of a team?
No, you do not have to join a team to complete registration.
How do I create and/or join a team?
In order to create a team you must first start the registration process. On the first page of your registration process, select your category and tell us who you are, then you can create your team. To join a team, use the dropdown menu on the second registration page to select or search for your team —add yourself and submit your registration.
How do I become the Team Captain?
To become the Team Captain you must be the first person to register/create the Team.
Contact Us
If I have a question regarding registration or my account, who can I contact?
You can reach out to us by email and we will be glad to help you out wherever you may be having difficulty.
