FAQ
REGISTRATION
WHO ARE THE RACE ORGANIZERS AND WHAT DOES THE RACE SUPPORT?
Face to Face is a non-profit 501(c)(3) human services organization dedicated to the health, well-being, and stability of our community. Our mission is to alleviate suffering and enhance the lives of some of the most vulnerable in our Germantown community. Our programs provide freshly sourced hot meals, legal, health, and social work services, as well as educational equity services. To learn more about Face to Face, please visit our website: www.facetofacegermantown.org
Face to Face is a tax-exempt non-profit agency under section 501(c)(3) of the Internal Revenue Tax Code. All donations are tax deductible, based on IRS tax code. Our tax ID number is 23-2862064.
Mailing Address: Face to Face, 123 East Price Street, Philadelphia, PA 19144.
I'M GETTING AN ERROR MESSAGE WHEN I REGISTER
Contact Lisa Budd at lisab@facetofacegermantown.org. Please send a screenshot as well, if possible.
I'M HAVING TROUBLE WITH MY RUNSIGNUP ACCOUNT (CLICK TO VIEW)
Password reset
How to register
Merge accounts
CAN I HAVE MY MONEY REFUNDED?
No, but you may defer to the following year by logging into your account on www.runsignup.com. You must do so by November 18th. How to defer a registration.
CAN I CHANGE THE EVENT I AM REGISTERED FOR (CHANGE FROM IN-PERSON TO VIRTUAL OR VICE VERSA)?
How to transfer to another event. You may switch your registration from in-person to virtual or vice versa by November 22nd. If you upgrade to an event that costs more, you will pay the difference; for example, switching your registration from a virtual 5-mile run to an in-person run. If you switch to an event that costs less, the difference will not be refunded but treated as a generous donation to Face to Face.
HOW DO I SIGN UP TO FUNDRAISE?
Manage your fundraiser
DO I NEED TO REGISTER TO PARTICIPATE IN THE TURKEY TROT?
Yes. We require all participants to register through www.runsignup.com and complete the necessary waivers prior to the Turkey Trot. Registered participants are required to wear their race bibs throughout the event. This ensures that you have access to the entry corrals, finisher’s medals, refreshments, water, and race shirts. Also, in the interest of safety, the race bib can be used to identify participants in case of an emergency.
PACKET PICK-UP
WHEN IS PACKET PICK-UP?
Packet Pick-Up will take place on:
*Tuesday, November 25th
2:00 pm to 5:00 pm
Face to Face
123 East Price Street
Philadelphia, PA 19144
*Wednesday, November 26th
3:00 pm to 6:00 pm
Chestnut Hill College, Fournier Hall
9601 Germantown Avenue
Philadelphia, PA 19118
*Thursday, November 27th (same day package pick-up)
7:00 am to 8:30 am
Chestnut Hill College, Fournier Hall
9601 Germantown Avenue
Philadelphia, PA 19118
All materials for both in-person and virtual registrants must be picked up during designated packet pick-up times or contact lisab@facetofacegermantown.org to make other arrangements. There are no shirt guarantees after 8:30 am on race morning. No shipping available.
CAN I CHANGE MY SHIRT SIZE?
Race shirts are guaranteed for participants who register before November 1, 2025. We base our ordering on the size you select. You may update your shirt size until November 1st. Update race shirt/giveaway. Availability and shirt sizing cannot be guaranteed after November 1st.
CAN I HAVE A FRIEND PICK UP MY RACE PACKET?
Yes, you may.
RACE DAY
WHAT IS THE RACE DAY SCHEDULE?
Same day registration will be from 7:00 am - 8:30 am at Chestnut Hill College, Fournier Hall. Expect a crowd and arrive early. Participant race timing cannot be guaranteed after 8:30 am. The 5-mile Run starts at 9 am. The 1-mile Fun Run/Walk starts immediately after 5 Mile Run/Walk begins. Allow time to walk to the starting line. It is an approximately 10 minute walk from Chestnut Hill College. There will be a shuttle van available from 7:30 -9:00 am on Race Day doing the following route/loop for participants: Chestnut Hill College parking lots to Fournier Hall entrance to the Turkey Trot start line.
WHAT ARE THE AGE BRACKETS FOR MEDALING?
Age M/F (1st place in each age category)
Under 12
13-19
20-29
30-39
40-49
50-59
60-69
70-79
80+
