Frequently Asked Questions
RACE QUESTIONS
What is Pat's Run?
Pat's Run is the signature fundraiser for the Pat Tillman Foundation's Tillman Scholars program. Pat’s Run 2024 will be held in person in Tempe. Arizona, on April 13, 2024.
What is a Tillman Honor Run?
A Tillman Honor Run is a 4.2 mile family-friendly, in-person, walk/run that takes place in various cities around the country. They are held in partnership with ASU Alumni Chapters.
Are you in person this year?
Yes, we will be finishing again on the 42 yard line.
But what if I can't get to Tempe?
Not to worry! Pat’s Run will also be open to virtual participants.
As a virtual runner, what should I use to track my miles and report them?
Miles will be tracked through your Run Sign Up registration. Use whatever tracker app you like and add your miles using your virtual bib number. Be on the lookout for updated tracking link and instructions, we should have this information in late March!
Does everyone get a shirt and medal?
Every registrant — in person, virtual and Honor Runs — will get a medal and a Sport-Tek race shirt. You can also purchase our limited edition Iconic Tee or a limited edition Pat’s Run Throwback Tee at registration.
Will I need to have my materials shipped?
Virtual runners will receive their items via mail. In-person participants are encouraged to pick their bib, shirt, and additional purchased items at in-person packet pickup in the days prior to Pat’s Run. In-person participants may also choose to pay $10.00 to have their add-ons, bib, and shirt mailed to them prior to race day.
What is the distance?
Pat’s Run is 4.2 miles; the kids’ run distance is .42 miles.
How do I go back and add an Iconic Tee or limited edition Pat’s Run Throwback Tee once I have already registered?
If you would like to purchase these items after registration, you can do so from your profile. To purchase additional merchandise follow these steps: Sign In to RunSignUp > Go to your Profile > View your events under Upcoming Events > Click Manage Registration next to the registration that you are editing > Click Add-On menu item located on the top OR left of Race page.
PLEASE NOTE: Changes can be made through March 8, 2024. After March 8, or if your gear has already shipped, we won’t be able to accommodate additional purchased items.
How can I correct my shirt size after I have registered?
If you have selected the wrong shirt size or change any other option selection, you can do so from your profile.
To correct your giveaway selection by following these steps: Sign In to RunSignUp > Go to your Profile > See Upcoming Races > Click Manage Registration next to the registration that you are editing > Click the Giveaway menu item.
PLEASE NOTE: Changes can be made through March 8, 2024. After March 8, or if your gear has already shipped, we won’t be able to accommodate shirt changes or exchanges.
If you have any issues, please send us an email at patsrun@pattillmanfoundation.org and we can help. Please do not leave requests for help on our social media or the Pat’s Run Facebook Group — while they are a great way to connect with other PTF supporters and learn news, we can’t address customer service issues through the comments. If you have a question or concern, reach out to us at patsrun@pattillmanfoundation.org.
How can I update my shipping address after I have registered?
If you need to update the shipping address for any reason, you can do so from your profile. To correct your shipping address by following these steps: Sign In to RunSignup > Go to your Profile > See Upcoming Races > Click Manage Registration next to the registration that you are editing > Click the Shipping tab.
PLEASE NOTE: Changes can be made through March 8, 2024. After March 8, or if your gear has already shipped, we won’t be able to accommodate any shipping address changes.
If you have any issues, please send us an email at patsrun@pattillmanfoundation.org and we will be happy to help you out.
Where do I find my bib number?
Log into your RunSignup profile and scroll down to "20th Annual Pat's Run, presented by TEKsystems;" look underneath your registrant info and see your Bib: ###. Bib numbers will be available in late March.
When Will the Race Packets Ship?
We’ll begin shipping items on March 18. We do not recommend you rely on Facebook or our Pat’s Run Facebook group for the latest information on shipping, unless it is from our official account. Once we start shipping your items, you will receive an email with tracking information using the email you provided at registration for all participants in your order.
How will I know my race packet has shipped?
For Honor Run and virtual participants, we will send you a shipping confirmation email with your unique tracking link when your package ships so you can follow it on its path to your mailing address. If you have multiple registrants that share the same mailing address, all of the items may be in one race packet. Please check with the other members of your household to see if they have received an email with your tracking number.
In-person participants have the option to have their race packet mailed to them for an additional fee. For only $10, the Pat's Run team will mail your Race Shirt, Race Bib and other merchandise to you ahead of race day. Packet mailing option is per participant and must be selected for each race participant that would like their packet mailed to them. You must purchase by March 8, 2024 to take advantage of this option.
If you have a shipping issue or question, you must reach out to us at patsrun@pattilllmanfoundation.org.
Is there a size chart for the race shirt t-shirt?
Please follow these links to see the size chart:
Adult Size Chart
Child Size Chart
Why did I get charged per registration for shipping and handling even though multiple items were sent to the same Household?
All race items are being fulfilled by a local small business in Tempe, Arizona. This cost per registration is to help pay for the costs of packing and shipping each item. Packages WILL NOT be consolidated by household for our 2024 race. All packages will be mailed individually. Shipping and arrival dates may vary.
How do I create a group during my registration?
Go to 2024 Pat's Run> Click Sign Up to begin the registration process > Enter in all participant information > Select Yes under the question Would You like to join a Group/Team > From the pop-up select Create New Group/Team > Select Continue > Select a Group/Team Type > Type in a Group/Team Name > If prompted select a Group/Team Gender and Age Group > If prompted you may create an Optional Group/Team Password > Click Continue
For additional help, reference the RSU Guide.
How do I register multiple people and make one payment?
Follow the steps to register and at the end of your registration you will have the option to “Add new entry.” You are able to do this same step for the Kids Run and participants under 12 years old. The waiver form for each participant is the responsibility of that participant and that of parent or guardian of any minor-aged participants.
CHILDREN'S PARTICIPATION FAQs:
Can kids register for the 4.2 mile walk/run event?
Yes, children 12 years and under may register for the Kids Run, the 4.2 mile run or both! Kid’s Run participants will not receive a finisher medal and will receive the Pat’s Run “Kids Run” race shirt and a special prize. This shirt is different from the race shirt adults or those over age 12 receive when they register for the 4.2 mile walk/run event. This shirt is different from the 4.2 mile Pat’s Run race shirt.
If my kid is registered for the Kids Run, do they receive a finisher medal?
No — but kids registered for the in-person race in Tempe or a virtual race will get a special prize!
What are your covid policies and protocols?
The Pat Tillman Foundation plans to host Pat’s Run 2024, in person, on April 13, 2024, in Tempe, Arizona, along the Arizona State University campus, abiding by COVID-19 mitigation guidance from Maricopa County, ASU, as well as guidance from the Center for Disease Control (“CDC”). Given the nature of the COVID-19 pandemic, the protocols and mitigation guidance may change between the time you opt in and April 13, 2024 when Pat’s Run 2024 takes place.
What’s your cancellation policy?
If the in-person portion of Pat’s Run 2024 is canceled for any reason, and we pivot to a virtual Pat’s Run 2024, registered participants will still receive their medal and shirt. If you are unable to run remotely with us, we will create an option for you to donate your registration. If we are forced to go virtual and you do not want your t-shirt or medal, you can contact us to initiate a refund at patsrun@pattillmanfoundation.org.
RACE DAY FAQs:
When is the event?
Pat’s Run will be held in Tempe, Arizona, finishing in Mountain America Stadium, home of the ASU Sun Devils, on April 13, 2024. Stay tuned for updates on the course, gate times, and more — we should have this information in late March. Shirt exchange can only be done on race day morning at the t-shirt tent, depending on size availability. T-shirt exchange cannot be done during packet pickup leading up to race day.
For additional information on managing your registration or fundraising page, please see the links below?
MANAGE REGISTRATION OPTIONS:
Resend Confirmation Email
Reset My RunSignUp Password
Manage My Group/Team
Join an Existing Group/Team
Create a New Group/Team After Registering
View Race Waiver
MANAGE MY FUNDRAISING PAGE:
Manage/Access My Fundraising Page
Edit My Fundraising Page (Editing a Fundraiser Section)
View My Donations (Viewing Donations Section)
MORE INFO:
Visit PatsRun.org
