FREQUENTLY ASKED QUESTIONS
Yes. Shirt size changes are allowed based on available inventory and are not guaranteed.
How do I change my shirt size in RunSignUp?
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Log into your RunSignUp account
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Go to your Profile page
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Under Upcoming Events, locate your race
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Click Manage Registration
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From the top menu, select Giveaway
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Follow the prompts to update your preferred shirt size
Important: Shirt size changes must be made before the event, while inventory is still available. Once inventory is depleted or orders are finalized, changes may no longer be possible.
Yes. Participants may change to a different event or distance through RunSignUp prior to race day.
How do I change my race distance in RunSignUp?
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Log into your RunSignUp account
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Go to your Profile page
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Under Upcoming Events, locate your race
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Click Manage Registration
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From the top menu, select Transfer Event
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Click Start Transfer and follow the prompts to complete your change
Important: If you change to a more expensive event, you will automatically be charged the price difference at the time of the transfer. If you change to a less expensive event, no refunds will be issued. Discount codes previously applied will not carry over when changing events or distances. All transfers are subject to event availability, and standard event policies apply.
Yes. Participants may transfer their registration to another individual for a $15 bib exchange fee.
- Log into your RunSignUp account
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Go to your Profile page
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Under Upcoming Events, locate your race
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Click Manage Registration
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From the top menu, select Transfer to Someone Else
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Enter the new participant’s First Name, Last Name, and Email Address
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Click Transfer as a Gift
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Complete payment of the $15 bib exchange fee
Important: The new registrant will receive an email from RunSignUp with instructions to complete their registration. The transfer is not complete until they finish this step.
This race does not offer refunds or deferrals. If you are registered for the event, you agreed to the no refund and no deferral policy prior to submitting your online registration. This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.
Unfortunately, refunds and deferrals are not available, including in cases of illness, injury, scheduling conflicts, or ANY OTHER circumstance that prevents participation.
This race offers male, female, and non-binary gender divisions. Participants should register and compete in the division that best aligns with their gender identity or personal expression. No documentation is required to select or compete in your chosen gender division.
Yes. Someone else can pick up your packet. In order to add some form of security, we ask that you please forward your race confirmation email or a photo of your driver's license to show our volunteers at Packet Pick-Up.
Yes! Even though this is a timed event, we welcome all runners and walkers! However, if you are planning to walk we do ask that you start toward the back.
Sure! But we do ask that you start toward the back so as not to impede the other runners.
Yes! Kids are welcome. If they want an official race time and participant shirt, they will need to be registered for the event though.
Yes. Please be mindful of those around you and make sure you are able to hear any emergency announcements.
Yes! Please keep your pets on a leash and be respectful of others around you.
Possibly, but the event may sell out! So please watch the website and Facebook page for updates.
No, paper registration forms are not available. We ask that all participants register online. If you need assistance with the registration process, please email us at raceday@racedayevents.com
How do I sign up for event insurance? Add-on coverage is offered during the checkout process when signing up for this event. You will be given the option to add or decline coverage with one click. Note: If you decide to decline coverage, you will not be able to go back and add it after registering.
Did you purchase event insurance and now need to use it or just have a question? Submit and contact FanShield (RegShield) here.
That’s okay! Just go back into your registration and change your character. You can also change your shirt size there too.
Please note that this has to be done 2 weeks prior to race day!
- Sign In to RunSignUp
- Go to your Profile
- Click My Registered Races
- Click Manage Registration next to the registration
- that you would like to transfer your event for
- Click the Transfer Event menu item
- Click the Start Transfer button
- Select your new Event from the Event Drop-Down
- Agree to the Waiver and click Continue
*Pre-purchased merchandise will be available for pick-up at the merchandise table at Early Packet Pick-Up or at day-of packet pick-up.
*Any merchandise that is not picked up at the event will be available for pick-up or shipping for a $10 fee within 30 days after the event.
For more information, please contact us at raceday@racedayevents.com.
ADDITIONAL QUESTIONS?
Contact Us Below!
