FAQS
How do I log my miles?
Go to the Results page and click Submit Virtual Results.Then search for your registration. Click the Log Activities next to your name. If you aren't logged in, you can quickly verify yourself by phone number or email. Click Add an Activity and then enter the date and distance of your run. You may also enter the time and elevation gain and a comment. Entering the time will enable the system to calculate your average pace. Entering elevation will enable the system to track you total elevation. Pretty cool huh!! Note: If you had multiple activities in a day, you can enter each new run by clicking "Add Another Activity" button or you can aggregate them together for the day. Either works fine. Don't forget to hit submit results when you are done.
How do I change my personal goal distance?
The option to edit your personal distance goal is the same screen where you log activities.
I just logged some miles...why aren't the results updated?
It takes a few minutes for the results to update after you enter in a new activity.
I can't find myself in the participant list or the results?
Most likely you've checked a box on your RunSignUp profile that hides you from any public lists. To change this, go to your profile and click the edit button. Then scroll to the bottom and uncheck the checkbox that says "Show as anonymous in public participant lists and race results." For more information, please see this help article.
How often do I need to log my miles?
As often as you want, but it's best to log them daily or every few days so you don't forget. It's also cool to see your progress!!
How do I change to a different challenge (e.g., multi-sport to running)?
Note: if you already entered activities they will NOT transfer with you when you switch events. But, you can download your activities in a CSV file and then upload them back up into the new event. It's easy peasy..and if you need help just ask :) So, first download your activities (there is a link on the bottom of the screen where you add activities), then switch events, then upload the activities to the new event (do this via the add activity screen). To transfer events do the following: Log in to RunSignUp --> Select Profile (top right) --> Select the Manage Registration link in the Spring Backyard Burn Virtual Challenge section under upcoming races --> Select transfer event in the top navigation bar --> Select start transfer and follow the steps. There is NOT a fee to switch challenges.
How do I modify or delete an activity I entered?
You can edit any of your entries at any time. The easiest way is the next time you add an activity in RunSignUp look on the bottom of the entry screen. You will see "Previous Entries" and "Manage Activities." Select manage activities and there is a button to edit any activity.
Can I complete more than one activity in day?
Definitely. For example, you could run in the morning and then ride in the evening and report them as two separate activities. Or you could run in the morning and go for a hike in the afternoon and report them as two separate activities.
Can I run on a treadmill or ride the trainer?
Yes, absolutely!!
Do I have to run on trails or does pavement count too?
We think trails rock...so we encourage you to take this opportunity to explore your local trails, but anything goes in this challenge!
Do I have to start on April 1st?
No. You can start anytime during the challenge.
When will I receive my swag (t-shirt, medal, and buff)?
Swag will be shipped by the 2nd week in May.
How do I create or join a team during registration?
During registration, you will be asked if you'd like to join or create a team. Simple select yes and follow the instructions.
How do I create or join or manage a team AFTER I've already registered?
Log in to RunSignUp --> Select Profile (top right) --> Select the Manage Registration link in the Spring Backyard Burn Virtual Challenge section under upcoming races --> Select Group/Teams in the top navigation. Then use the options on the page to create, join, or manage your team. You can do all sorts of cool things like add members (if you are the captain), invite others to register, etc.
Do all team members have to be in the same challenge (e.g., running challenge)?
No, but team results are calculated within a challenge event (e.g., running challenge). If a team is made up of 7 running challenge participants and 3 walking/hiking participants...then only the 7 running participants' distance will count towards the team results in the running challenge. This is because RunSignUp aggregates results within each challenge (event). If you would like all 10 teammates distances to "count," then all team members have to be in the same challenge.
