FAQs
· Are strollers allowed in the 5K?
Yes! Zoo Move & Groove is a family fun event. Bring the whole family! We ask that those with strollers start towards the back of the pack.
· Can I walk or do I have to run?
Zoo Move & Groove is for all ages and ability levels. Both runners and walkers are welcome. We ask that slower runners and walkers start towards the back of the pack.
· Can I bring my dog?
No. Pets are not allowed unless they are certified and vetted service animals.
· When do I pick up my packet?
Packet Pick-up will be at Road Runner Sports Tempe Marketplace (43 S McClintock Drive, Tempe, AZ 85281). While there is availability, you will be able to change your date under your profile settings. We ask that all athletes show up on their designated Packet Pick-up Day prior to the race.
Tuesday, January 16, 2024 3 - 7 p.m.
Wednesday, January 17, 2024 10 a.m. - 2 p.m.
Thursday, January 18, 2024 3 - 7 p.m.
· What if I can’t make it to packet pick up?
No problem! For those who can’t pick up their packet in advance, you may pick it up at registration, located in the parking lot, on race day beginning at 4 p.m.
· What do I receive in my packet?
You will receive a shirt (size chosen when registering), race bib and "glow" item(s). Your race bib will serve as your ticket into the exclusive ZooLights night after the race (January 20, 2024). Your race bib will also have perforated tabs for your kettle corn and hot cocoa, which can be redeemed during the ZooLights’ portion of the event.
· Can I pick up my friend’s packet?
Yes. You will need the name they registered under to do so.
· I missed the race. Can you mail my packet?
Unfortunately, we are not able to mail race packets. We would be happy to schedule a time for pick up at the Phoenix Zoo. Please contact eventdonations@phoenixzoo.org
· Will I receive a medal?
A medal is NOT included with registration. For an additional $15, you may purchase a medal and support the non-profit Phoenix Zoo.
· Can I buy a medal on race day?
Medals are limited and are based on first-come, first-served basis. If medals are available on race day, they will be sold at packet pick-up, registration and at Lakeside Lawn. All proceeds benefit the non-profit Phoenix Zoo.
· Can I buy an additional shirt?
Yes. You can purchase an additional shirt online in advance for $15. Your shirt will be ready for pick up with your packet. Extra shirts will be available for purchase on race day; however, this is subject to availability.
· The shirt in my packet doesn’t fit, can I exchange it for a different size?
Shirts are ordered in advance according to what you selected when you registered online. You are welcome to exchange after the race, however, shirts sizes are extremely limited and subject to availability.
· How do I purchase additional tickets into the Zoopendous Raffle?
You may purchase tickets for the Zoopendous Raffle by visiting here: https://tickets.phoenixzoo.org/WebStore/shop/ViewItems.aspx?CG=ZMGS1&C=ZMGS2
Tickets are sold: 2 Tickets for $15; 5 Tickets for $25; 15 Tickets for $60; 50 Tickets for $100
· What can I win in the Zoopendous Raffle?
You could be the lucky winner of a Road Trip Vacation to San Diego Zoo & Safari Park!
Package includes: Two-nights hotel stay, four tickets to each San Diego Zoo and San Diego Safari Park and a $200 Mastercard gift card.
One winner will be chosen at random and contacted Monday, January 22, 2024, by email and/or phone. Prize must be claimed by picking up at the Phoenix Zoo, cannot be shipped. Raffle participants do not need to purchase a ticket to attend Zoo Move & Groove event or be present to win. All proceeds benefit the non-profit Phoenix Zoo. Raffle ticket sales are not tax deductible.
· Can I go to ZooLights any night with my Zoo Move & Groove registration?
No. Registration for Zoo Move & Groove includes admission into an exclusive ZooLights evening on Saturday, January 20, 2024, from 6 – 9 p.m. This does not give you entry into any other ZooLights night.
· What is included with the spectator ticket? How can I buy a spectator ticket?
Spectators will receive entry into the exclusive Zoo Move & Groove ZooLights night on Saturday, January 20, 2024, from 6 – 9 p.m. Spectators do not receive admission into the Zoo daytime, shirt, food or beverage.
Spectator tickets may be purchased in advanced here: https://tickets.phoenixzoo.org/WebStore/shop/ViewItems.aspx?CG=ZMGS1&C=ZMGS2 or at any ticket window on race day only.
· I don’t want the shirt, food or beverage, do I have to pay the full registration fee?
Yes. Zoo Move & Groove is a fundraising event for the non-profit Phoenix Zoo. Registration fees apply to all of those participating in the 5K.
· Are there additional discounts for Zoo Move & Groove?
Because of the fundraising nature of the event, no additional discounts will be offered.
· Can I register day of race?
Yes. Registration opens at 4 p.m. Shirt sizes are subject to availability.
· Will there be port-a-potties or restrooms on the course?
Yes. There will be port-a-potties available near the registration. Inside the Zoo, you are welcome to stop at one of the existing restrooms on the race route (Plaza, near elephants, near Monkey Village and Predator Passage near hyenas).
