How to Log Miles-FAQ
You will be logging your miles directly into the RunSignUp System. If you are having any trouble, please contact us:
f3louisville.safepassage@gmail.com
1. Click LOG MILES at top of the event website (No need to log in)
2. Search for your name and click Lookup Registration.
3. This will bring you to your information. You can then click on Log Activity.
4. You MUST enter the Activity, Date and Distance for your run, walk, ride, etc. Entering the Time is optional, however we will have giveaways based on participants total time logging miles throughout the week.
The comment box is optional and is for your reference only. We will not be reviewing the info in that field.
If you had multiple workouts that day, you can enter each new run/walk/bike be clicking Add Another Activity button.
If you do 2 runs/walks in 1 day, you can add them together or separately, whichever you prefer.
You can update your time and miles daily or every other day, or once a week, whatever you prefer.
Do not forget to hit submit results when you are done!
5. After you hit submit and your activity has been saved, you can Add Another Activity, go Back to Results, or view your Recorded Activity.
Common Troubleshooting Questions
Q: I need to enter my second run but I keep entering it and my first run disappears, how do I fix it?
A: In this example, you are overwriting the first run. Instead, keep the data the same for the first run, and click ADD ANOTHER ACTIVITY in order to add your second run/walk. You will continue to do this every time you add a run/walk.
Q: I did not get my link, how do I log my miles?
A: The day after you register, you should have received an email from us with these same instructions. Please check your spam. Keep in mind you MUST BE LOGGED INTO THE https://RUNSIGNUP.COM/LOGIN ACCOUNT THAT YOU USED TO REGISTER FOR THE RACE BEFORE YOU DO ANY OF THE STEPS ABOVE.
Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I don't see the date when I try to log my results, why not?
A: Once you get into the results page, you have to click Add Another Activity. You have to do this every time you log an activity. The distance on the right is the total distance. It will automatically add that up for you and you don't have to enter anything.
Q: I ran again today, how do I enter a second entry of results?
A: In the results page, choose Add Another Activity. DO NOT JUST OVERWRITE THE PREVIOUS ACTIVITY OR IT WILL DISAPPEAR. Each time you do a new run/walk/ride, you need to click Add Another Activity. At the end of the challenge, if you ran once per day and have 7 runs, you will see all 7 activities in the submit results page. Don't overwrite them.
Q: I made a mistake on entering my results, how do I change it.
A: In this example, you can go in and overwrite the mistake. Don't just enter it again correctly, you have to overwrite the incorrect data.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update. The default is the SD-OR challenge. If you still don't see your results, see the below post on being anonymous.
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a checkbox at the bottom that you want to UNCHECK to be listed again.
If you have any other questions, please contact us!
f3louisville.safepassage@gmail.com
