FAQs
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Can a friend or family member pick up my packet pre-race?
- Yes. Make sure they have your correct info upon arrive.
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Can I receive a refund?
- See refund policy HERE.
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Where is packet pickup?
- TBD
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Can I defer my entry to next year?
- Yes, you may defer your entry to the next event year for a fee until 7 days prior to race day. After that date deferrals are not allowed. You will find the option to defer your entry by going to your RunSignUp account: Profile -> My Registered Races -> Manage Registration -> Defer Registration.
- For more info: How to Defer/Claim Deferrals
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Can I transfer my race entry to another runner?
- Yes, you can transfer your race entry to someone else, but you must do it through our official registration site, RunSignUp, at least 7 days before the race and a transfer fee maybe included.
- It is essential to use our system for transfers. This is for your safety and to meet our event's insurance requirements. In case of an emergency during the race, we need accurate runner information to provide proper medical assistance.
- Transferring outside of our system puts runners at risk because we won't have their correct emergency contact details. This could lead to delays in treatment and potentially worsen injuries.
- For more info, please visit: How to Transfer to Another Runner
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Can I transfer my race entry to another NOTC race?
- Yes, you can transfer your race entry to another NOTC. Participants are required to pay the difference of entry fees, if necessary. To do this, please contact info@nolatrackclub.org.
- How to Resend Confirmation Email
- How to Register for a Race
- How to purchase additional race shirts/add-on management?
- How to Update T-Shirt (Giveaways) for Existing Registrations?
- How to Update Your Corral Selection?
- How to claim event insurance you purchased prior to checkout?
- How to edit shirt size for NOTC Family?
- How to Update Your Estimated Finish Time?
