Refunds, Deferrals, Transfers, Referrals, and Insurance
Referrals
When you register, you should get a code to share with whomever you wish. As people use your code to register, RunSignup tracks it, and if there are enough, you'll get a refund for whatever amount we've chosen each year.
Refunds
As a general rule, there are no refunds, which is agreed to when you register. The exception: If a race or race training is cancelled by the organizers due to circumstances within their control, the race or training will go virtual and you'll be transferred accordingly. If you don't want to be transferred, you will be refunded the registration fee, but not the fee RunSignUp charges to process the initial payment.
Race training registrants are only eligible for a refund if the race for which they would like training is cancelled before training begins. In the event that training has already started and the corresponding race is subsequently cancelled, registrants will not be eligible for refund, but a virtual race will be offered as a graduation race with a digital certificate of completion available online.
Deferrals
Deferrals are not generally allowed. In the event of an exception being made, no refund will be offered if the later in-person event is cancelled; instead, the registration will be transferred to the accompanying virtual race, if any. For this reason, it is best to get insurance to protect your investment.
Transfers
Transfers are permitted at NO charge, if done seven or more days before the race. If you need to transfer seven or fewer days before the race, contact us. We'll see what we can do. There is a formal process, easily done from your account, to transfer your registration so the person who really uses it can have all the benefits of registration. If you give a bib to someone else without the official transfer, you and they may be banned from future races. If you want to know more about that policy, contact us.
Insurance
Life happens and things change. While we have a liberal transfer policy, we do not offer deferrals as a general rule. For that reason, we make insurance an option. We do not handle anything to do with the insurance, so please read the information carefully.
